Terms & Conditions

1. Agreement

By accessing or using Scandence hosted Services (including student mobile apps, faculty web portals, onboarding or administration dashboards, APIs, or related tooling we operate on your institution’s behalf), you agree to these Terms and to any separate campus or enterprise agreement that references them. If you do not agree, do not use the Services.

2. The Services

Scandence provides operational software for campuses: attendance workflows, coursework and assessment surfaces, timetables and notices, onboarding features, diagnostic AI assistance scoped by your institution where enabled, and related administration tooling. Availability, SLA, rollout scope, and features are governed by contractual documentation with your institution.

3. Eligibility & accounts

• Access credentials are allocated by administrators or onboarding teams you designate.
• You agree to safeguard passwords, OTPs, and devices; compromised credentials impair campus security—you must report suspected unauthorized access promptly to your administrators and to us where appropriate.
• Administrators may revoke, suspend, or modify access consistent with disciplinary or safety policies—we help enforce those configurations but are not obligated to adjudicate interpersonal disputes unrelated to misuse of the Services.

4. Acceptable use

You must not misuse the Services, including by attempting to:

• Probe, infiltrate, or disrupt systems, including introducing malware or excessive automated scraping
• Harvest or resell datasets without lawful authority and contractual permission
• Harass learners, educators, or staff, or circumvent monitoring controls required by regulators
• Reverse engineer binaries where prohibited by separately licensed components
• Use the Services in violation of intellectual property laws, export restrictions, sanctions, or child-safety statutes

We reserve the right to suspend access that presents material risk pending investigation.

5. Institutional content & analysis

Institutions retain ownership of data they originate in the Services, subject to the license reasonably required for us to host, safeguard, replicate for resilience, diagnose incidents, comply with lawful requests, and improve product reliability within our contracts. Derivative aggregates that do not identify individuals may be used more broadly for metrics and benchmarking when permitted under those agreements.

6. Confidentiality

Each party will protect reasonably designated confidential materials and abide by nondisclosure terms in mutual agreements. Public marketing materials remain public.

7. Feedback

Feedback you voluntarily provide helps us prioritize improvements. Absent conflicting written commitments, such feedback may be used without royalties.

8. Third-party services

Hosted environments may interoperate with email, LMS/SIS integrations, SSO providers, observability tooling, AI model hosts, payments (if invoiced externally), etc. Third-party operators are governed by their own policies and your institution’s integrations.

9. Disclaimer

Except where mandated by statute or contractual warranty, Services are supplied “AS IS.” AI-assisted responses are informational and require human judgment; timelines, regulatory interpretation, grading decisions, adjudication of attendance disputes, emergency response, medical advice, accessibility accommodations, visa determinations, and similar matters remain institutional responsibilities unless expressly documented otherwise.

10. Limitation of liability

To the maximum extent permitted by law (and capped by contractual liability sections where higher limits are agreed), indirect, incidental, special, punitive, consequential, reputational losses, downtime not covered under a written SLA, and lost profits arising from outages or erroneous AI outputs beyond our reasonable remediation efforts are excluded. Aggregate liability for events not covered by carve-outs may be capped as defined in formal orders.

11. Indemnity

Institutions indemnify us against third-party claims arising from content they upload or policies they violate, misuse by users they provision, infringement allegations tied to datasets they furnish, or integrations they misconfigure—as further detailed in contracting packages.

12. Suspension & termination

We may suspend or wind down portions of Services for lawful reasons (non-payment, imminent security threat, cessation of lawful basis, contract expiry). Administrators should export required records beforehand when export tools exist; archival obligations reside with contractual agreements.

13. Changes

Enterprise customers rely on contractual change clauses. Individual users referencing public website wording should review updates posted here periodically; materially adverse changes impacting consumer sites may include additional notice where mandated.

14. Governing law & disputes

Institutional agreements specify governing law and venue. When no venue is specified publicly, designate the forum your counsel prefers before launch—often the jurisdiction Scandence is incorporated within.

15. Privacy

Privacy practices complement these Terms; see our Privacy policy for personal data handling disclosures.

16. Contact

Questions about these Terms: info@scandence.com.